I don't have instructions for that at the moment, but the process should be straightforward. Review the list, in case there's something you want to save otherwise, click Select All, and then Delete.Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.Launch Revo, select Sims 4 from the list, and click Uninstall.Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4.".So if you'd like to keep troubleshooting in the interim, I'd suggest doing a clean uninstall and reinstall of Sims 4 and the EA App using Revo Uninstaller (the free version is fine). I can ask someone from EA to take a look at your posts, but that won't happen until tomorrow at the earliest. The folders do look like they're in the correct location. Or at least I haven't seen any, and my own multiple computers with both games installed haven't seen this type of error for either game. So even though Sims 3 has pack folders with the same names, that doesn't trigger any errors in the App. The only other possible thing I can think of that could be causing an issue is that I did install and play The Sims 3 yesterday, however the install was clean and there are no conflicts as far as I am The issue the EA App has with installing packs into the wrong location only happens when the app finds multiple folders that contain program files and have "The Sims 4" in their name. Has anyone else encountered something like this before, and have a possible solution? I have some screenshots attached to possibly better show the issue I am encountering. I've tried EA Support, however they have only suggested that I try the things I've stated I already tried above. On top of that, the issue still persists if I try and load my save without the mods and CC. I do use mods and CC, which would have me believe that is my issue, however my game and save were working perfectly fine prior to today, and I haven't updated or modified anything with the game since the last time I played, which was yesterday. Restoring only my save files in after a fresh install.Deleting the Sims 4 folder in Documents and restoring a backup.Uninstalling the game and all packs, then re-installing.So far in my attempts to troubleshoot and resolve this issue, I have performed the following, often multiple times: Bonus Content(idk what that is honestly).The specific packs I have owned and installed are: I have these packs installed, and they even appear under the "My Packs" section in-game, as well as under "manage game" in the EA App. When I tired to load my save today, I was greeted with a prompt stating that I am missing packs required to load the save.
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